COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

What happens to my complaint after you get it?

We will look at your complaint to see whether it can and should be investigated. See 'How we handle complaints' for more detailed information.

Updated: February 8, 2022