Who can help you if we can't

We take complaints about the following types of organisations in Scotland:

  • Colleges and universities
  • Health services (NHS)
  • Housing associations
  • Local authorities (councils)
  • Scottish Government & Devolved Administration organisations (including prisons)
  • Water providers

If your complaint is not about any of these types of organisations, here are some suggestions of organisations who may be able to look at your complaint:


There are also organisations that can give advice to you:

Citizens Advice Consumer Service 0845 404 0506
Shelter Scotland (housing advice for all: whether about homelessness, renting, home-owner or other housing issue) 0808 800 4444


Updated: June 18, 2019