Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Who can help you if we can't

We take complaints about the following types of organisations in Scotland:

  • Colleges and universities
  • Health services (NHS)
  • Housing associations
  • Local authorities (councils)
  • Scottish Government & Devolved Administration organisations (including prisons)
  • Water providers

If your complaint is not about any of these types of organisations, here are some suggestions of organisations who may be able to look at your complaint:

 

There are also organisations that can give advice to you:

Citizens Advice Consumer Service 0845 404 0506
Shelter Scotland (housing advice for all: whether about homelessness, renting, home-owner or other housing issue) 0808 800 4444

 

Updated: April 16, 2025