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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Who can help you if we can't

We take complaints about the following types of organisations in Scotland:

  • Colleges and universities
  • Health services (NHS)
  • Housing associations
  • Local authorities (councils)
  • Scottish Government & Devolved Administration organisations (including prisons)
  • Water providers

If your complaint is not about any of these types of organisations, here are some suggestions of organisations who may be able to look at your complaint:

 

There are also organisations that can give advice to you:

Citizens Advice Consumer Service 0845 404 0506
Shelter Scotland (housing advice for all: whether about homelessness, renting, home-owner or other housing issue) 0808 800 4444

 

Updated: June 18, 2019