Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

How we put things right

If we find a problem, as well as putting things right for you, we want to make sure the same thing doesn’t happen to someone else. This is why we sometimes make recommendations after looking into a complaint. We follow up rigorously on every recommendation to make sure it is carried out.

Here are some examples :

  • a proper written apology
  • review a decision
  • change a process
  • put in place a procedure they should have had
  • comply with their complaints process

Sharing learning

We publish our reports to share the learning from complaints and help service providers improve.  You can search our online reports to read examples of our findings and recommendations.

For help searching reports phone our communications team on 0131 240 2990.

 

Updated: June 19, 2020