Most of the work of considering complaints is done by SPSO staff called Complaints Reviewers.  We receive around 4000 complaints every year. The SPSO Act 2002 allows the Ombudsman to delegate functions, which means that he can ask other people to do things on his behalf, such as look at complaints.

The How we handle complaints section of this website explains how we look into complaints.

Updated: December 3, 2018