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COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

Will the Ombudsman consider my complaint herself?

Most of the work of considering complaints is done by SPSO staff called Complaints Reviewers.  We receive around 4000 complaints every year. The SPSO Act 2002 allows the Ombudsman to delegate functions, which means that he can ask other people to do things on his behalf, such as look at complaints.

The How we handle complaints section of this website explains how we look into complaints.

Updated: December 3, 2018