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Easter office closure

Please note that our office will be closed for the Easter holidays from 5pm on Thursday 9 April to 10am until Tuesday 14 April 2020.


COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries relating to complaints. However, our Scottish Welfare Fund review service is still available by telephone. Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

Will the Ombudsman's recommendations be accepted?

Organisations usually comply with our recommendations, and we always follow up rigorously to make sure this happens.  However, if an organisation did not comply, the Ombudsman can take action to draw attention to this.

Section 16 of the Scottish Public Services Ombudsman Act 2002 says that we can lay a special report before the Scottish Parliament when an investigation report finds that someone suffered injustice or hardship because of maladministration or service failure, and this has not been, or will not be, remedied.

Since the SPSO was set up in 2002, we have not needed to issue a special report.  If we did do so, it would be for Parliament to decide what, if any, action to take.

You can search our reports here.

Updated: December 3, 2018