×

COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Can my complaint make a difference?

Yes. If no-one complains, other people may share the same experience and things may not improve.

When we make a decision on a complaint, we may make recommendations.  We expect organisations to carry these out and we check to make sure they do.  These are real outcomes for the people concerned, and so our complaints investigations can lead to wider improvement across a council, health board etc and sometimes across a whole sector.  You can search the reports of our investigations here, and you can find more information about how we put things right here.

Updated: December 3, 2018