COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

Complaints Standards Authority enquiries

Please only use this form to contact the us with enquiries on behalf of public service organisation in relation to complaints handling.

Our Complaints Standards Authority team is also available on 0131 240 2978.

If you want to complain about a public service, you should use the SPSO online complaints form. For all other enquiries, please see our main Contact Us page.