Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Complaints Standards enquiries

Please only use this form if you are a public service organisation and have an enquiry relating to the handling of complaints or whistleblowing concerns.

Our Complaints Standards colleagues are also available on 0131 297 4863.

If you want to complain about a public service, you should use the SPSO online complaints form. For all other enquiries, please see our main Contact Us page.