Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201704288 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201704393 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201704604 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201704629 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | October 2018 |
| 201704651 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201704671 | Glasgow City Council | noise pollution | Not upheld, no recommendations | October 2018 |
| 201704684 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201704839 | Scottish Prison Service | visits | Not upheld, no recommendations | October 2018 |
| 201705017 | Argyll and Bute Health and Social Care Partnership | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | October 2018 |
| 201705203 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |