Easter office closure

Please note that our office will be closed for the Easter holidays from 5pm on Thursday 9 April to 10am until Tuesday 14 April 2020.

COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries relating to complaints. However, our Scottish Welfare Fund review service is still available by telephone. Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

Decision Report 201705851

  • Case ref:
  • Date:
    November 2018
  • Body:
    Glasgow City Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    clinical treatment / diagnosis


Mr C complained that his prison health centre failed to provide medication when requested. He also complained about the responses to his complaints. During our investigation Mr C was liberated from prison. Mr C did not provide us with his post-liberation contact details. As we could not contact Mr C, we closed the file on his complaint.

Updated: December 2, 2018