Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201810858 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2020 |
| 201901145 | Business Stream | incorrect billing | Upheld, recommendations | October 2020 |
| 201901364 | Fife NHS Board | complaints handling | Upheld, recommendations | October 2020 |
| 201901919 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | October 2020 |
| 201901967 | Renfrewshire Council | policy / administration | Not upheld, recommendations | October 2020 |
| 201902080 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2020 |
| 201902479 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | October 2020 |
| 201903236 | Fife Council | repairs and maintenance | Upheld, recommendations | October 2020 |
| 201904552 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2020 |
| 201904995 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2020 |