Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202101586 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Some upheld, recommendations | November 2022 |
| 202101826 | Clear Business Water | Incorrect billing | Upheld, recommendations | November 2022 |
| 202103298 | Business Stream | Incorrect billing | Upheld, recommendations | November 2022 |
| 202103864 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2022 |
| 202104829 | A Medical Practice in the Borders NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2022 |
| 202105316 | East Lothian Council | Communication / staff attitude / confidentiality | Some upheld, recommendations | November 2022 |
| 202105940 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2022 |
| 202111152 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2022 |
| 202111792 | Student Awards Agency for Scotland | Handling of application | Resolved, no recommendations | November 2022 |
| 201805543 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2022 |