Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406045 | Port of Leith Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | October 2015 |
| 201406135 | A Dentist in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2015 |
| 201406408 | Shetland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, action taken by body to remedy, no recommendations | October 2015 |
| 201406593 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201406744 | Scottish Prison Service | punishment | Some upheld, recommendations | October 2015 |
| 201406935 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | October 2015 |
| 201407015 | Business Stream | charging method / calculation | Upheld, recommendations | October 2015 |
| 201407522 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201407596 | Aberdeenshire Council | complaints handling | Not upheld, no recommendations | October 2015 |
| 201407708 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |