Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802987 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201803008 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201803178 South Ayrshire Health and Social Care Partnership communication / staff attitude / dignity / confidentiality Not upheld, no recommendations March 2020
201803462 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201803475 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201803526 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201803899 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations March 2020
201804026 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201804579 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201804797 Edinburgh College staff conduct Not upheld, no recommendations March 2020