Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202888 | Wishaw and District Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | April 2013 |
| 201203004 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2013 |
| 201203060 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2013 |
| 201203190 | Business Stream | charging method / calculation | Not upheld, no recommendations | April 2013 |
| 201203227 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201203254 | Tayside NHS Board | policy/administration | Not upheld, action taken by body to remedy, recommendations | April 2013 |
| 201203271 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2013 |
| 201203273 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2013 |
| 201203355 | Scottish Prison Service | progression | Upheld, recommendations | April 2013 |
| 201203440 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, action taken by body to remedy, no recommendations | April 2013 |