Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203871 | Scottish Ambulance Service | complaints handling | Some upheld, recommendations | April 2013 |
| 201204154 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | April 2013 |
| 201204481 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | lists | Upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201204499 | The City of Edinburgh Council | parking | Not upheld, no recommendations | April 2013 |
| 201003813 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2013 |
| 201004490 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201004603 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, no recommendations | March 2013 |
| 201100156 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2013 |
| 201102648 | University of the West of Scotland | teaching and supervision | Upheld, recommendations | March 2013 |
| 201103221 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |