Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201776 | Scottish Prison Service | legal correspondence | Upheld, recommendations | March 2013 |
| 201201865 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | March 2013 |
| 201201910 | Perth and Kinross Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2013 |
| 201201916 | Business Stream | charging method / calculation | Some upheld, action taken by body to remedy, no recommendations | March 2013 |
| 201202019 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201202051 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201202112 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | March 2013 |
| 201202173 | Lanarkshire NHS Board | policy/administration | Some upheld, recommendations | March 2013 |
| 201202244 | Blackwood | complaints handling | Some upheld, recommendations | March 2013 |
| 201202252 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |