Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103483 | Aberdeenshire Council | parking | Not upheld, no recommendations | December 2012 |
| 201103741 | South Lanarkshire Council | claims for damage, injury, loss | Not upheld, no recommendations | December 2012 |
| 201103765 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | December 2012 |
| 201103826 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201104215 | Business Stream Ltd | incorrect billing | Upheld, recommendations | December 2012 |
| 201104574 | Scottish Prison Service | policy/administration | Some upheld, recommendations | December 2012 |
| 201104709 | South Lanarkshire Council | complaints handling | Upheld, recommendations | December 2012 |
| 201105083 | Scottish Water | damage caused / compensation | Some upheld, action taken by body to remedy, no recommendations | December 2012 |
| 201105187 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201105283 | Business Stream Ltd | charging method / calculation | Some upheld, recommendations | December 2012 |