Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200657 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200658 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200679 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | December 2012 |
| 201200781 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200879 | West Lothian Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200888 | Scottish Water | sewer flooding - external | Some upheld, recommendations | December 2012 |
| 201200993 | Scottish Prison Service | progression | Not upheld, no recommendations | December 2012 |
| 201201092 | The City of Edinburgh Council | cleansing/public conveniences/streets and stairs | Not upheld, no recommendations | December 2012 |
| 201201336 | Dumfries and Galloway Housing Partnership | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | December 2012 |
| 201201410 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | December 2012 |