Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102610 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | October 2012 |
| 201103411 | Lanarkshire NHS Board | clinical treatment; diagnosis | Upheld, recommendations | October 2012 |
| 201103531 | Fife Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2012 |
| 201103537 | Business Stream Ltd | policy/administration | Upheld, action taken by body to remedy, recommendations | October 2012 |
| 201103772 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201103775 | Wellhouse Housing Association Ltd | complaints handling | Not upheld, no recommendations | October 2012 |
| 201103843 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | October 2012 |
| 201103955 | A Dental Practice in the Ayrshire and Arran NHS Board area | complaints handling | Upheld, recommendations | October 2012 |
| 201104029 | Fife Council | policy/administration | Upheld, action taken by body to remedy, recommendations | October 2012 |
| 201104127 | Scottish Water | complaints handling | Upheld, recommendations | October 2012 |