Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201036 | Atrium Homes | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | October 2012 |
| 201201083 | Cairn Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | October 2012 |
| 201201252 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | October 2012 |
| 201201411 | Scottish Prison Service | clothing | Not upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201201421 | Scottish Prison Service | regime and operation of prison | Not upheld, no recommendations | October 2012 |
| 201105352 | A Medical Practice in the Borders NHS Board area | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | October 2012 |
| 201003315 | Greater Glasgow and Clyde NHS Board | policy/administration; complaints handling | Upheld, recommendations | September 2012 |
| 201100106 | Glasgow City Council | finance - rent | Not upheld, no recommendations | September 2012 |
| 201101332 | Greater Glasgow and Clyde NHS Board - Acute Services Division | policy/administration | Upheld, recommendations | September 2012 |
| 201101431 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 |