Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101545 | Edinburgh Napier University | complaints handling | Some upheld, recommendations | September 2012 |
| 201101712 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201102036 | North Lanarkshire Council | policy / administration; handling of planning application | Upheld, action taken by body to remedy, recommendations | September 2012 |
| 201102045 | Dumfries and Galloway Council | kennels | Some upheld, recommendations | September 2012 |
| 201102116 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2012 |
| 201102387 | University of Stirling | complaints handling | Not upheld, no recommendations | September 2012 |
| 201102475 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201102523 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | September 2012 |
| 201102588 | West Lothian Council | building warrants: certificates of completion/habitation | Not upheld, no recommendations | September 2012 |
| 201102605 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Not upheld, action taken by body to remedy, no recommendations | September 2012 |