Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103311 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | September 2012 |
| 201103320 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, action taken by body to remedy, recommendations | September 2012 |
| 201103335 | South Ayrshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | September 2012 |
| 201103386 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201103435 | Scottish Water | sewer flooding - affecting water courses | No decision reached | September 2012 |
| 201103475 | Dumfries and Galloway Council | acquisition by authorities, home loss, disturbance, compulsory purchase and repurchase | Not upheld, no recommendations | September 2012 |
| 201103552 | Business Stream Ltd | incorrect billing | Upheld, recommendations | September 2012 |
| 201103632 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Some upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201103657 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | September 2012 |
| 201103664 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2012 |