Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104019 | The Highland Council | policy/administration | Not upheld, no recommendations | September 2012 |
| 201104041 | Tayside NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2012 |
| 201104065 | Fife Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 |
| 201104108 | Glasgow City Council | policy / administration; planning permission | Not upheld, no recommendations | September 2012 |
| 201104124 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2012 |
| 201104645 | Caledonia Housing Association | improvements and alterations; complaints handling | Some upheld, recommendations | September 2012 |
| 201104802 | Lothian NHS Board - University Hospitals Division | clinical treatment / diagnosis; complaints handling | Some upheld, recommendations | September 2012 |
| 201104953 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | September 2012 |
| 201104998 | Scottish Water | damage caused / claim for compensation | Not upheld, no recommendations | September 2012 |
| 201105002 | East Lothian Council | transfers | Not upheld, no recommendations | September 2012 |