Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003200 | Aberdeen City Council | Complaints handling | Not upheld, no recommendations | July 2012 |
| 201004466 | Grampian NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2012 |
| 201004933 | Shetland NHS Board | Clinical treatment / Diagnosis | No decision reached | July 2012 |
| 201005159 | The City of Edinburgh Council | Licensing - Other | Some upheld, recommendations | July 2012 |
| 201100418 | Orkney NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | July 2012 |
| 201100641 | East Ayrshire Council | Public Health & Civic Government Acts - nuisances/problems in/around buildings | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201100968 | Inverclyde Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | July 2012 |
| 201101201 | Scottish Prison Service | Policy/Administration | Upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201101840 | Lanarkshire NHS Board | Communication, staff attitude, dignity, confidentiality | Upheld, recommendations | July 2012 |
| 201102003 | Lothian NHS Board - University Hospitals Division | Clinical treatment / Diagnosis | Upheld, action taken by body to remedy, recommendations | July 2012 |