Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101412 | Lothian NHS Board | policy/administration | Some upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201101414 | Lothian NHS Board - University Hospitals Division | Complaints handling | Some upheld, recommendations | April 2012 |
| 201101581 | Scottish Prison Service | complaints handling | Upheld, recommendations | April 2012 |
| 201101682 | Scottish Natural Heritage | policy/administration | Some upheld, no recommendations | April 2012 |
| 201101686 | A Medical Practice in the Grampian NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201101838 | Business Stream Ltd | meter size | Not upheld, no recommendations | April 2012 |
| 201101839 | Highland NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201101886 | Scottish Government | policy/administration | Some upheld, recommendations | April 2012 |
| 201101933 | Paragon Housing Association Ltd | policy/administration | Not upheld, no recommendations | April 2012 |
| 201101964 | Fife NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |