Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102068 | Scottish Prison Service | accuracy of Prisoner Record | Not upheld, no recommendations | April 2012 |
| 201102164 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2012 |
| 201102374 | Western Isles NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201102718 | Scottish Ambulance Service | policy/administration | Not upheld, no recommendations | April 2012 |
| 201102763 | Dalmuir Park Housing Association Ltd | claim | Not upheld, recommendations | April 2012 |
| 201102800 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |
| 201102839 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | April 2012 |
| 201102853 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | April 2012 |
| 201102884 | A Dental Practice in the Lothian NHS Board area | Complaints handling | Not upheld, action taken by body to remedy, recommendations | April 2012 |
| 201102893 | Argyll Community Housing Association | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, recommendations | April 2012 |