Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202307107 | A Medical Practice in the Borders NHS Board area | Complaints handling | Upheld, recommendations | November 2024 |
| 202308878 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202309427 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | November 2024 |
| 202310050 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202207681 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2024 |
| 202210503 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2024 |
| 202210966 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | October 2024 |
| 202300379 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2024 |
| 202300431 | A medical practice in the Highland NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2024 |
| 202300707 | Lanarkshire NHS Board | Nurses / nursing care | Some upheld, recommendations | October 2024 |