Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103719 | Muirhouse Housing Association Ltd | improvements and alterations | Not upheld, no recommendations | May 2012 |
| 201103753 | Highland NHS Board | policy/administration | Some upheld, recommendations | May 2012 |
| 201103879 | Scottish Prison Service | downgrading | Not upheld, no recommendations | May 2012 |
| 201104038 | Scottish Prison Service | claim | Not upheld, no recommendations | May 2012 |
| 201104167 | Dundee City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201104358 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | May 2012 |
| 201104451 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | May 2012 |
| 201104507 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | May 2012 |
| 201001091 | Lothian NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |
| 201003933 | Care Inspectorate | complaints handling | Not upheld, no recommendations | April 2012 |