Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201004712 | Highland NHS Board | appointments; admissions (delay, cancellation, waiting lists) | Upheld, recommendations | October 2011 |
| 201004794 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2011 |
| 201004885 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | October 2011 |
| 201004887 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2011 |
| 201004898 | Ardenglen Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | October 2011 |
| 201004953 | Forth Valley NHS Board | clinical treatment; diagnosis | Not upheld, action taken by body to remedy, no recommendations | October 2011 |
| 201004962 | Aberdeenshire Council | primary school | Not upheld, no recommendations | October 2011 |
| 201005068 | Scottish Prison Service | downgrading | Some upheld, action taken by body to remedy, no recommendations | October 2011 |
| 201005253 | South Lanarkshire Council | maintenance and repair of roads | Not upheld, no recommendations | October 2011 |
| 201005387 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | October 2011 |