Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601729 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | February 2017 |
| 201601878 | East Dunbartonshire Council | communication, staff attitude and confidentiality | Some upheld, recommendations | February 2017 |
| 201602123 | Aberdeenshire Council | policy/administration | Upheld, recommendations | February 2017 |
| 201602131 | East Dunbartonshire Council | communication, staff attitude and confidentiality | Not upheld, no recommendations | February 2017 |
| 201602512 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201602606 | Bridgewater Housing Association Ltd | applications, allocations, transfers & exchanges | Not upheld, no recommendations | February 2017 |
| 201602674 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201602749 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | February 2017 |
| 201602927 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201602984 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | February 2017 |