- Case ref:201604921
- Date:March 2017
- Body:Trust Housing Association Ltd
- Sector(s):Housing Associations
- Subject:neighbour disputes and anti-social behaviour
- Outcome:Not upheld, no recommendations
Mrs C complained that the housing association failed to reasonably investigate and respond to complaints she raised about her exclusion from a communal area within the residential development in which she lived.
We found evidence that the association carried out a suitable investigation after Mrs C complained about the decision. We found the association had taken sensible and sensitive steps to bring about a resolution. We did not uphold Mrs C's complaint.