• Case ref:
  • Date:
    March 2017
  • Body:
    Trust Housing Association Ltd
  • Sector(s):
    Housing Associations
  • Subject:
    neighbour disputes and anti-social behaviour
  • Outcome:
    Not upheld, no recommendations


Mrs C complained that the housing association failed to reasonably investigate and respond to complaints she raised about her exclusion from a communal area within the residential development in which she lived.

We found evidence that the association carried out a suitable investigation after Mrs C complained about the decision. We found the association had taken sensible and sensitive steps to bring about a resolution. We did not uphold Mrs C's complaint.