Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602586 | Scottish Government | policy/administration | Not upheld, no recommendations | May 2017 |
| 201602603 | Scottish Environment Protection Agency | handling of application | Not upheld, no recommendations | May 2017 |
| 201602612 | Tayside NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | May 2017 |
| 201602629 | East Renfrewshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2017 |
| 201602701 | West Lothian Council | council tax | Not upheld, no recommendations | May 2017 |
| 201602805 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2017 |
| 201602871 | The City of Edinburgh Council | council tax | Upheld, recommendations | May 2017 |
| 201602880 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201602917 | Edinburgh Napier University | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | May 2017 |
| 201602995 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |