• Case ref:
  • Date:
    May 2017
  • Body:
    Tayside NHS Board
  • Sector(s):
  • Subject:
    appointments / admissions (delay / cancellation / waiting lists)
  • Outcome:
    Not upheld, no recommendations


Mr C complained about delays and communication in relation to his wife (Mrs A)'s hip-replacement surgery at Ninewells Hospital.

After taking independent advice from a consultant orthopaedic surgeon, we did not uphold Mr C's complaints. The advice we received was that while Mrs A's patient journey had been a long one, there were no unreasonable delays in her orthopaedic treatment. After reviewing all the available evidence, no issues were found with the standard of communication.