Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601367 | University of Glasgow | complaints handling | Some upheld, recommendations | June 2017 |
| 201601586 | Fife NHS Board | policy / administration | Not duly made or withdrawn, no recommendations | June 2017 |
| 201601665 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201602110 | Queens Cross Housing Association Ltd | repairs and maintenance | Not upheld, recommendations | June 2017 |
| 201602142 | New College Lanarkshire | anti-social behaviour | Not upheld, no recommendations | June 2017 |
| 201602776 | West Lothian Council | repairs and maintenance | Resolved, no recommendations | June 2017 |
| 201603071 | Forth Valley NHS Board | nurses / nursing care | Upheld, recommendations | June 2017 |
| 201603112 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201603221 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | June 2017 |
| 201603926 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | June 2017 |