Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707258 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | July 2018 |
| 201707301 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | July 2018 |
| 201707403 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201707513 | NHS 24 | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201707641 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2018 |
| 201707727 | Anglian Water Business | incorrect billing | Resolved, no recommendations | July 2018 |
| 201707783 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201708324 | Glasgow City Council | special educational needs - assessment & provision | Not upheld, no recommendations | July 2018 |
| 201708344 | A Medical Practice in the Tayside NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | July 2018 |
| 201708674 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |