COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Decision Report 201707727

  • Case ref:
  • Date:
    July 2018
  • Body:
    Anglian Water Business
  • Sector:
  • Outcome:
    Resolved, no recommendations
  • Subject:
    incorrect billing


Mr C made a complaint that Anglian Water Business unfairly made him pay a standing charge for a fourth Supply Point ID at his business premises, which was not in use. Following our initial investigation, the water provider suggested writing-off the remaining balance on the account in recognition of an ongoing charitable exemption on the account and the delays in responding to Mr C's complaint. As this was an acceptable resolution, we closed our investigation as being resolved, with no finding on the agreed complaint.

Updated: December 2, 2018