Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201701325 | South Lanarkshire Council | policy / administration | Upheld, recommendations | July 2018 |
| 201701410 | Dumfries and Galloway Council | policy / administration | Not upheld, recommendations | July 2018 |
| 201701462 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201701591 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201701595 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2018 |
| 201701656 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201701663 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201701675 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201701739 | East Dunbartonshire Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | July 2018 |
| 201701978 | Scottish Environment Protection Agency | complaints handling | Upheld, recommendations | July 2018 |