Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301246 | Highland NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | December 2013 |
| 201301284 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | December 2013 | |
| 201301289 | Aberdeen City Council | complaints handling | Upheld, recommendations | December 2013 |
| 201301469 | A Council | primary school | Upheld, recommendations | December 2013 |
| 201301493 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2013 |
| 201301600 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201301663 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201301677 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Upheld, recommendations | December 2013 |
| 201301723 | Falkirk Council | local housing allowance and council tax benefit | Not upheld, no recommendations | December 2013 |
| 201301739 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |