Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203300 | Business Stream | charging method / calculation | Not upheld, action taken by body to remedy, no recommendations | November 2013 |
| 201203832 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | November 2013 |
| 201203858 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, recommendations | November 2013 |
| 201203939 | Greater Glasgow and Clyde NHS Board | admission, discharge & transfer procedures | Some upheld, recommendations | November 2013 |
| 201204094 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2013 |
| 201204111 | Fife NHS Board | complaints handling | Upheld, no recommendations | November 2013 |
| 201204143 | Tayside NHS Board | clinical treatment / diagnosis | November 2013 | |
| 201204594 | Lothian NHS Board | admission, discharge & transfer procedures | Upheld, recommendations | November 2013 |
| 201204615 | Business Stream | incorrect billing | Not upheld, no recommendations | November 2013 |
| 201204636 | Business Stream | meter reading | Not upheld, action taken by body to remedy, no recommendations | November 2013 |