Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204818 | Scottish Prison Service | complaints handling | Upheld, recommendations | October 2013 |
| 201204937 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | October 2013 |
| 201204961 | The Moray Council | policy/administration | Not upheld, no recommendations | October 2013 |
| 201300023 | Parole Board for Scotland | policy/administration | Some upheld, recommendations | October 2013 |
| 201300524 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, recommendations | October 2013 |
| 201300548 | West Lothian Council | primary school | Upheld, recommendations | October 2013 |
| 201300581 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | October 2013 |
| 201300584 | Scottish Prison Service | policy/administration | Upheld, recommendations | October 2013 |
| 201300625 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | October 2013 |
| 201300679 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2013 |