Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202403923 | Ayrshire and Arran NHS Board | Nurses / nursing care | Some upheld, recommendations | June 2025 |
| 202405245 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202405671 | Dumfries and Galloway Council | Kinship care | Resolved, no recommendations | June 2025 |
| 202406507 | Midlothian Council | Assessments / self-directed support | Upheld, recommendations | June 2025 |
| 202409021 | East Lothian Council | Mould / damp | Upheld, recommendations | June 2025 |
| 202202657 | Stirling Council | Policy / administration | Not upheld, no recommendations | May 2025 |
| 202210656 | A GP Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2025 |
| 202302038 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2025 |
| 202304267 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2025 |
| 202304835 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2025 |