Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202206802 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | May 2024 |
| 202207139 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202106013 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | April 2024 |
| 202109730 | Grampian NHS Board | Clinical treatment / diagnosis | Resolved, no recommendations | April 2024 |
| 202201215 | Fife NHS Board | Nurses / nursing care | Some upheld, recommendations | April 2024 |
| 202201376 | Tayside NHS Board | Nurses / nursing care | Upheld, recommendations | April 2024 |
| 202202485 | Golden Jubilee National Hospital | Nurses / nursing care | Upheld, recommendations | April 2024 |
| 202202515 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | April 2024 |
| 202203063 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | April 2024 |
| 202204453 | Forth Valley NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | April 2024 |