Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202206891 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202207985 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | March 2024 |
| 202301037 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202301324 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | Appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | March 2024 |
| 202100411 | Aberdeen City Council | Building warrants: certificates of completion / habitation | Upheld, no recommendations | February 2024 |
| 202101351 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202103125 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202107585 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202110548 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2024 |
| 202110696 | Scottish Ambulance Service | Admission / discharge / transfer procedures | Upheld, recommendations | February 2024 |