Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202007781 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | May 2022 |
| 202008128 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, no recommendations | May 2022 |
| 202009009 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202101043 | Argyll and Bute Council | Building Standards | Some upheld, recommendations | May 2022 |
| 202102546 | Grampian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 202104315 | The City of Edinburgh Council | Secondary School | Not upheld, no recommendations | May 2022 |
| 201809079 | Grampian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2022 |
| 201810143 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | April 2022 |
| 201906667 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | April 2022 |
| 201910080 | Highland NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | April 2022 |