Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708256 | Lothian NHS Board - Royal Edinburgh and Associated Services Division | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201708266 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201708292 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | February 2019 |
| 201708293 | Office of the Scottish Charity Regulator | communication / staff attitude / confidentiality | Not upheld, no recommendations | February 2019 |
| 201708571 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201709160 | University of Edinburgh | complaints handling | Not upheld, no recommendations | February 2019 |
| 201800091 | Edinburgh Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201800170 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201800216 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201800220 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | February 2019 |