Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201804021 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Upheld, recommendations | February 2019 |
| 201804213 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | February 2019 |
| 201804224 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201804347 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201804495 | Fife Council | repairs and maintenance | Not upheld, no recommendations | February 2019 |
| 201805241 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201602161 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2019 |
| 201608807 | A Dentist in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201609186 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201609404 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | January 2019 |