Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400044 | Business Stream | incorrect billing | Some upheld, recommendations | June 2015 |
| 201400115 | The Highland Council | other | Some upheld, no recommendations | June 2015 |
| 201400128 | The Highland Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not upheld, no recommendations | June 2015 |
| 201400141 | Berwickshire Housing Association Ltd | policy/administration | Not upheld, no recommendations | June 2015 |
| 201400264 | Highland NHS Board | Hygiene / cleanliness / infection control | Not upheld, no recommendations | June 2015 |
| 201400410 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2015 |
| 201400573 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201400588 | Falkirk Council | local housing allowance and council tax benefit | Upheld, recommendations | June 2015 |
| 201400593 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Some upheld, recommendations | June 2015 |
| 201400695 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |