Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101093 | A Dental Practice, Lothian NHS Board | complaints handling | Not upheld, no recommendations | October 2011 |
| 201101389 | A Medical Practice, Fife NHS Board | policy/administration | Not upheld, action taken by body to remedy, no recommendations | October 2011 |
| 201101581 | Scottish Prison Service | other | Not upheld, no recommendations | October 2011 |
| 201000187 | Inverclyde Council | bullying, secondary school | Some upheld, recommendations | September 2011 |
| 201001991 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2011 |
| 201002146 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | September 2011 |
| 201002431 | West Lothian Council | housing application | Not upheld, no recommendations | September 2011 |
| 201003024 | The City of Edinburgh Council | finance - tenancy charges | Not upheld, no recommendations | September 2011 |
| 201003128 | Glasgow City Council | complaints handling | Some upheld, recommendations | September 2011 |
| 201003188 | Renfrewshire Council | handling of plannning application (complaints by opponents) | Not upheld, no recommendations | September 2011 |