Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201004355 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / Diagnosis | Some upheld, recommendations | August 2011 |
| 201004494 | South Lanarkshire Council | Complaints handling | Some upheld, action taken by body to remedy, no recommendations | August 2011 |
| 201004625 | Scottish Prison Service | Policy/Administration | Not upheld, no recommendations | August 2011 |
| 201004626 | Scottish Prison Service | Custodial services | Not upheld, recommendations | August 2011 |
| 201004685 | Ayrshire and Arran NHS Board | Communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | August 2011 |
| 201004741 | Aberdeenshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | August 2011 |
| 201004812 | Waverley Housing | Repairs and maintenance of housing stock (including dampness and infestations) | No decision reached | August 2011 |
| 201004917 | Scottish Prison Service | Behaviour Related Programmes (Including Access To) | Not upheld, action taken by body to remedy, no recommendations | August 2011 |
| 201004921 | A Medical Practice, Lothian NHS Board | Practice list | Some upheld, recommendations | August 2011 |
| 201004965 | Stirling Council | Maintenance and repair of roads | Not upheld, no recommendations | August 2011 |