Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201000624 | Weslo Housing Management | neighbour problems | Upheld, action taken by body to remedy, recommendations | June 2011 |
| 201001207 | A medical practice, Ayrshire and Arran NHS Board | clinical treatment; diagnosis; failure to refer | Some upheld, recommendations | June 2011 |
| 201001943 | Lothian NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | June 2011 |
| 201002105 | Aberdeen City Council | housing; allocations; transfers and exchanges | Some upheld, recommendations | June 2011 |
| 201002171 | Greater Glasgow and Clyde NHS Board | communication; staff attitude; dignity; confidentiality | Not upheld, no recommendations | June 2011 |
| 201002248 | Lothian NHS Board | care of the elderly; nutrition; record-keeping; communication | Some upheld, recommendations | June 2011 |
| 201002471 | Renfrewshire Council | complaints handling; investigation | Not upheld, action taken by body to remedy, no recommendations | June 2011 |
| 201002667 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis; consent | Some upheld, recommendations | June 2011 |
| 201002668 | Fife Council | council tax collection; pursuit of arrears | Not upheld, no recommendations | June 2011 |
| 201002767 | NHS 24 | clinical treatment; diagnosis; NHS 24 call handling; out-of-hours appointments | Not upheld, no recommendations | June 2011 |